Shipping Policy

How we deliver your purchases

Last updated 18 June, 2021

Our shipping policy varies according to your type of order and various factors which may affect it.

COVID-19

Due to the remote working of our staff, associated self-isolation and safety measures, there may be a slight delay in delivery of your registration and documents. We have implemented a number of measures to mitigate any delays, such as expedited delivery where available and transfer service at no charge where applicable.
As always we’ll do all we can to deliver within our usual timeframes. Please bear with us during this time, we’ll keep you informed at each stage of your order.
For secure mail, you may not be required to sign on receipt, but instead the name of the person accepting delivery will be logged.

Personalised Registrations

For vehicle registrations which have never been issued by the DVLA (Driver and Vehicle Licensing Agency), we offer both self service and a transfer service where our private registrations team will transfer your new vehicle registration mark on to your vehicle for you. We only offer a transfer service for registrations which have been previously issued by the DVLA.

If using our transfer service, we allow 3 weeks for you to send us all correct requested documentation which will allow us to process your order, and successfully transfer your new vehicle registration mark onto to your vehicle.

Although it is usually a lot sooner, please expect the overall documentation and delivery process of your new registration to be between 3-5 weeks. In the very unlikely event you have still not received your order within 5 weeks, please get in touch with us at [email protected] or by using our contact form and our personalised reg team will investigate.

Transfer service

If you opt for our transfer service, you will receive your registration within 7-14 working days upon receipt of the requested required information which will allow us to transfer the registration mark over to you.

Self service

Delivery of previously unissued (never been assigned to a vehicle by the DVLA) vehicle registration marks will be within 10 working days from when we receive the relevant documentation from the DVLA.

Please note – due to potential industrial action scheduled between 22-24 June 2021, personalised registrations bought from 18 June 2021 may be delayed until DVLA has issued the V750 certificate.

Postage

We love simplicity here at Cars GT, and in that view we offer a single document postage option which is both fast and secure (signature required on receipt) .

  • Standard Delivery – £4.99 + VAT

We will use all reasonable measures to ensure delivery times are met, but cannot be held responsible for delays by third parties or due to circumstances beyond our control, such as (but not limited to) poor weather conditions.

Still not received your order?

If you have not received your order within the specified time frame, please contact us at [email protected] providing your order details and we’ll track it down.

Please note, delivery timescales are in working days (Monday-Friday only). Please allow the full amount of time stated for receipt of your order before getting in touch.

In the unfortunate event your order is lost or damaged, we’ll refund or replace any affected items free of charge.

Still not received your order?

If you have not received your order within the specified time frame above, please contact us at [email protected] providing your order details and we’ll track it down.

Please note, delivery timescales are in working days (Monday-Friday only). Please allow the full amount of time stated for receipt of your order before getting in touch.

In the unfortunate event your order is lost or damaged, we’ll refund or replace any affected items free of charge.

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